Shipping & Returns

Orders are packed and dispatched within 1–2 business days (Monday–Friday, excluding US public holidays). You will receive a tracking number by email as soon as your parcel leaves us.

Delivery estimates begin once the parcel is dispatched and exclude customs delays. International orders may be subject to import duties and taxes set by your country; these are the responsibility of the recipient.

If something isn't right, you may return an item within 30 days of delivery for a full refund of the item price.

• Perfume oils: returnable unopened and in original packaging. If a bottle arrived damaged or leaking, we will replace or refund it whether or not it is opened.
• Supplements: for health and safety reasons, returnable unopened with the seal intact. Damaged or incorrect items are always refunded or replaced.
• Digital downloads: non-refundable once the file has been delivered, because they cannot be returned.

1. Email hello@theheartstandard.com with your order number and what you'd like to return.
2. We reply within two business days with return instructions.
3. Ship the item back. Return shipping is paid by you unless the item arrived damaged, defective, or incorrect — in which case we cover it.
4. Once we receive and inspect the item, your refund is issued to the original payment method within 5–10 business days.

Contact us within 14 days of delivery and include a photo where relevant. We will send a replacement or issue a full refund, including shipping, at no cost to you.

We can change or cancel an order any time before it is dispatched. Email us as soon as possible with your order number and we will do our best to catch it.

Email hello@theheartstandard.com or use our contact page. We reply within two business days.